- Provide quality clams handling and excellent claim service second-to-none in the non-profit sector
- Attempt to contact all claimants and policy holders within 24 hours of the time the claim is reported to the Company
- Fully investigate and handle fairly, with dispatch, all claims reported to our Company, by policyholders and/or third parties
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- Provide toll-free incoming fax and telephone numbers. A toll-free 1 888 number for claims related inquires and our claim
specific policy brochure. “What to do Before and After a Loss,” has been adapted to reference the appropriate reporting
procedures and telephone numbers:
- 1-888-317-4828 phone
- 1-888-307-3160 fax
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- Make available an emergency / after business hours and Weekend number
- Provide computerized loss reports
- Provided customized claims services including access to the Great American Insurance Company's Claim Data Warehouse
- Be available for meeting a with current or prospective clients
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